We want you to be happy, it makes us happy.

Custom made, Engraved or Monogrammed are NOT eligible for a return at any time and are final sale.

Unused and unopened products may be returned within 3 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs, shipped domestically within the U.S. Used, opened, and/or final sale items cannot be returned. For holiday orders purchased between Nov. 1st and Dec 22nd, returns and exchanges will be accepted through Dec 31st.

Each of these pieces are handmade especially for you. If for any reason you aren't happy, please contact us and we will make it right!

 

If you wish to return an item that was gifted to you, please contact returns@onkamal.com

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to 10 business days to show on your account due to varying processing times between payment providers.

Return your order and packing slip

Please contact us for shipping label and returns with your order number and we will be more than happy to help you!

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact returns@onkamal.com